Define ticket categories

What is this?

With Ticket categories you define which ticket types buyers can choose for your event — for example "Adults 20 euros", "Reduced 12 euros" or "Children up to 14 free". Each category has its own price, quota and description.

How to create a category

1. Open the event and go to "Ticketing > Categories".
2. Click "New category".
3. Enter a name (for example "Adults") and optionally a description ("Full price ticket").
4. Set the price in euros — 0 euros is also possible for free tickets.
5. Set the quota — maximum number of tickets that can be sold in this category.
6. Optional: availability period (for example "Early bird only until 4 weeks before the event").
7. Save the category. It is immediately available on the public order page.

Typical categories

• Adults — full price ticket
• Reduced — for pupils, students, seniors, severely disabled
• Children — for example under 14 years, often free or half price
• Family ticket — flat price for 2 adults + children
• VIP / Premium — with better seats or sparkling wine reception
• Early bird — cheaper price until a fixed deadline
• Club members — internal special price

Reduced prices per category

Instead of creating a separate category for every reduction, you can define several price levels within one category:

1. Open the category and click "Add reduced price".
2. Enter a label — for example "Pupil", "Student" or "Senior".
3. Set the fixed reduced price.

Buyers then see the regular price and all reductions per category in the shop and choose the matching level — for seat plan concerts even per seat. The chosen reduction is printed on the ticket. All price levels share the category's quota.

Control online sales per category

With the "Available online" switch you decide per category whether it is offered in the public ticket shop. Categories that are switched off are invisible to buyers — for seat plan concerts their seats appear gray and cannot be selected. These categories remain usable for free tickets, for example for guests of honor, press or the box office.

What you set per category

• Name and description — shown on the order page
• Price in euros incl. VAT if applicable — service fees are added automatically on top
• Quota — maximum quantity
• Order limit per buyer — for example "max. 4 per person"
• Available from / to — period in which the category is bookable
• Seat zone — when seat plan layout is enabled

Permission

You need Create & edit events on the event to create or edit ticket categories. By default, the board and choir directors have this permission.

Tips

• Keep the selection lean — fewer categories, faster purchase.
• Descriptions are important: briefly clarify who is entitled to "reduced" — that saves discussions at the entrance.
• Plan quotas realistically — do not overestimate demand, otherwise buyers see "sold out" although seats are still free.
• Use early bird discounts to boost pre-sales.
• For seat plan concerts assign categories to zones meaningfully — for example "Adults" to all seats, "Reduced" only to side seats.